Terms of Service

Service and account authority

SafeWorks provides software for workplace safety reporting and follow-up. The subscribing organization is responsible for authorizing users, configuring its workspace, maintaining accurate account information, and ensuring that its use complies with applicable law.

Permitted use

Users must use the service only for legitimate organizational safety operations.

• Do not attempt to access another customer workspace or bypass role controls.
• Do not upload malicious code, unlawful content, or information the organization is not authorized to process.
• Do not interfere with service security, availability, or monitoring.

Safety responsibility

SafeWorks supports safety administration but does not replace qualified professional judgment, emergency response, regulatory advice, or an employer's legal duties. Customers remain responsible for acting on hazards and meeting applicable occupational health and safety requirements.

Customer data and confidentiality

Customers retain their rights in customer data and authorize SafeWorks to process it to provide, secure, and support the service. Each party must protect confidential information using reasonable safeguards.

Billing, Renewal, Cancellation and Refund

Starter and Growth include a one-time setup fee and a recurring monthly subscription billed through Stripe. The subscription renews automatically for each monthly billing period until canceled.

SafeWorks may restrict access for non-payment, security risk, unlawful use, or material breach. These terms do not override rights or remedies required by applicable law.

• Customers may cancel through the SafeWorks Billing Portal. Voluntary cancellation takes effect at the end of the current billing period, access continues until that date, and the next renewal is prevented.
• The one-time setup fee is non-refundable once setup, configuration, onboarding, implementation, or other included setup work has begun.
• Subscription charges already processed are non-refundable. SafeWorks does not provide prorated refunds or credits for unused time.
• Customers are responsible for exporting records they wish to retain before access ends.
• Exceptions may apply to duplicate charges, billing errors, SafeWorks-approved remedies, and rights required by applicable law.

Availability and liability

The service may be affected by scheduled maintenance, third-party provider dependencies, and events beyond SafeWorks' reasonable control. Any warranties, indemnities, and liability terms that apply to a customer are set out in the applicable customer agreement.

Changes to these Terms

SafeWorks may update these Terms from time to time. Material changes will be dated and communicated through an appropriate service channel. Unless applicable law or a customer agreement requires otherwise, updated Terms apply from their stated effective date.